Our Commitment
At Indigenous Roots Coffee Company, we stand behind the quality and freshness of every roast. If something isn’t right, we’ll make it right — always in a way that honours fairness, sustainability, and community.
Eligibility for Returns
We accept returns or exchanges when:
- The product arrived damaged, defective, or incorrect
- The coffee does not meet the quality standards you expect from us
- You contact us within 14 days of receiving your order
Because coffee is a perishable product, we do not offer cash refunds. Instead, we provide trade‑in‑kind exchanges.
Trade‑in‑Kind Exchanges
If your order qualifies for a return, we will replace it with:
- The same product (same roast, size, and grind)
- Or, if unavailable, a product of equal value
There are no restocking fees. We may request a photo of the issue to help us improve our process.
How to Start a Return
To begin a return or exchange, email us at info@indigenousrootscoffee.com with:
- Your name
- Order number
- A brief description of the issue
- A photo if applicable
We’ll respond within 2 business days with next steps.
Non‑Returnable Items
To ensure product integrity, we cannot accept returns on:
- Opened or partially used coffee (unless defective)
- Items purchased from third‑party retailers
- Gift cards
Our Promise
We roast with intention, care, and respect for the lands and communities that sustain us. If your experience falls short, we will make it right through a fair and simple exchange.